bp999 Terms & Conditions

1Introduction

These Terms and Conditions (the "Agreement") constitute a legally binding contract between you (the "Player", "User", or "you") and bp999 (the "Platform", "we", "us", or "our") governing your access to and use of the bp999 website accessible at https://bp999.io and all associated services, products, games, and features made available thereon (collectively, the "Services").

By registering an account, accessing the website, making a deposit, or otherwise using any part of the bp999 platform, you confirm that you have read, understood, and agreed to be bound by this Agreement in its entirety. If you do not agree to these Terms and Conditions, you must not register an account or use any of the Services.

bp999 is an online casino and sports betting platform built specifically for adult players located in Bangladesh. The platform offers casino games, live dealer tables, slot machines, crash games, and sports betting markets — all denominated in Bangladeshi Taka (BDT) and accessible via standard mobile banking channels including bKash, Nagad, Rocket, and Upay.

2Definitions

For the purposes of this Agreement, the following terms carry the meanings ascribed below:

• "Account" means the individual registered user profile created by a Player upon successful completion of the registration process.
• "Balance" means the total BDT funds held in a Player's Account at any given time, including both real-money funds and any applicable bonus funds.
• "Bonus" means any promotional credit, free spin, cashback, or other incentive granted by bp999 to a Player, subject to applicable bonus terms.
• "KYC" means Know Your Customer identity verification — the process by which bp999 confirms the identity, age, and location of a Player using documentary evidence.
• "Wager" means any real-money bet placed by a Player on any game or sporting market available on the platform.
• "Wagering Requirement" means the number of times a bonus amount must be wagered before it becomes eligible for withdrawal.
• "Services" means all games, betting markets, payment processing, customer support, and ancillary features provided via the bp999 platform.
• "BDT" means Bangladeshi Taka, the official currency of Bangladesh, denoted by the symbol ৳.

3Eligibility

Use of the bp999 platform is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and on a continuous basis thereafter:

• You are 21 years of age or older. bp999 strictly prohibits access by minors. Players who are found to be under the age of 21 will have their accounts immediately closed and any balance forfeited pending investigation.
• You are a natural person (not a corporate entity, trust, or automated system).
• You are accessing the platform from a location where online gambling is not expressly prohibited by applicable local law.
• You are not registered on any self-exclusion list maintained by bp999 or any third-party responsible gaming registry.
• You are acting on your own behalf and not as an agent, nominee, or representative of any third party.
• You have not previously had an account closed by bp999 due to a breach of these Terms.

4Account Registration

To access the full range of Services, you must create a bp999 Account by completing the registration process accurately and in full. You agree to provide truthful, current, and complete information during registration, including your full legal name, date of birth, residential address in Bangladesh, and a valid mobile number linked to your bKash, Nagad, Rocket, or Upay account.

bp999 operates a strict one account per player policy. Registering or operating more than one Account is a material breach of this Agreement and will result in immediate suspension of all associated accounts, forfeiture of balances, and potential reporting to relevant authorities. If you believe a duplicate account has been created in your name, contact support at [email protected] immediately.

You are responsible for ensuring that all information held on your Account remains accurate and up-to-date at all times. Changes to your registered mobile number, address, or payment method must be communicated to the support team and verified before they take effect.

5Account Security

You are solely and entirely responsible for the security and confidentiality of your bp999 Account login credentials, including your username, password, and any two-factor authentication codes. You must not share your login details with any third party under any circumstances. bp999 staff will never ask for your password via any channel, including live chat, email, or WhatsApp.

You agree to notify bp999 immediately at [email protected] if you suspect any unauthorised access to your Account, a data breach affecting your credentials, or any other security incident. bp999 will take reasonable steps to investigate and, where appropriate, freeze your account pending resolution.

Any activity conducted through your Account — including wagers placed, deposits made, and withdrawals requested — will be deemed to have been authorised by you unless you have notified us of a security compromise in advance of that activity. bp999 accepts no liability for losses arising from your failure to maintain credential security.

6Deposits

All deposits to your bp999 Account must be made via one of the supported payment methods: bKash, Nagad, Rocket, Upay, Visa, or Mastercard. The minimum deposit amount is ৳500. There is no maximum deposit limit, though large deposits may trigger additional verification requirements under our anti-money laundering (AML) procedures.

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your Account within 60 seconds of the transaction being confirmed on the respective mobile banking network. Card deposits via Visa and Mastercard may take slightly longer depending on the issuing bank. bp999 is not responsible for delays caused by third-party payment processors or mobile banking networks.

All deposited funds must originate from a payment account registered in your own name and matching the identity details on your bp999 Account. Deposits from third-party payment sources are strictly prohibited and will be returned, less any transaction fees incurred, following investigation.

• Minimum deposit: ৳500
• Accepted methods: bKash, Nagad, Rocket, Upay, Visa, Mastercard
• Currency: BDT only — no foreign currency deposits are accepted
• Processing time: Under 60 seconds for mobile banking; up to 24 hours for card deposits
• Deposit fees: bp999 does not charge deposit fees; your payment provider may apply their own charges

7Withdrawals

Withdrawal requests may only be made to a payment account registered in the same name as your bp999 Account. bp999 will not process withdrawals to third-party accounts under any circumstances. The minimum withdrawal amount is ৳1,000.

All withdrawal requests are subject to KYC verification. If you have not yet completed identity verification, you will be required to submit supporting documents before your withdrawal can be approved. bp999 aims to process verified withdrawal requests within 24 hours of approval, though actual settlement times will depend on the receiving payment network.

bp999 reserves the right to delay or withhold a withdrawal where it has reasonable grounds to suspect a breach of these Terms, including but not limited to suspected fraud, multi-accounting, bonus abuse, or money laundering. In such cases, bp999 will notify the Player and initiate an investigation within a reasonable timeframe.

• Minimum withdrawal: ৳1,000
• KYC verification required before first withdrawal
• Processing time: Up to 24 hours after approval
• Withdrawal method must match the deposit method used
• Bonus funds are not withdrawable until wagering requirements are fully met

8Bonuses & Promotions

bp999 may, at its sole discretion, offer promotional bonuses, deposit match offers, free spins, cashback rewards, or other incentives to eligible Players from time to time. All such promotions are governed by the specific terms attached to the individual offer, which will be made available on the promotion detail page at the time the offer is communicated.

Unless otherwise specified in the individual offer terms, the following general bonus conditions apply across all bp999 promotions:

• Bonuses are available to verified Players who have completed KYC only.
• Each promotional offer may only be claimed once per Player, per household, per IP address, and per payment account.
• Wagering requirements must be completed within the time limit specified in the offer terms. Bonus funds and associated winnings that have not met the wagering requirement by the deadline will be forfeited automatically.
• Bonus funds may be subject to game restrictions. Certain games (particularly live table games and sports markets with short odds) may contribute at a reduced rate or not at all toward wagering requirements.
• bp999 reserves the right to withdraw any bonus offer or amend its terms at any time. Any changes will be communicated with reasonable notice where practicable.
• Abuse of the bonus system — including but not limited to exploiting technical errors, hedging bets to guarantee profit regardless of outcome, or coordinating with other players — is strictly prohibited and will result in bonus forfeiture and possible account suspension.

9Gameplay Rules

All games available on bp999 are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. Each game operates according to the rules defined by the respective developer and certified by independent testing laboratories. Game rules are accessible within the individual game interface.

bp999 presents game outcomes faithfully as determined by the game engine. In the event of a discrepancy between the result displayed on your screen and the result recorded on the bp999 server, the server record shall be the authoritative reference for settlement purposes. If you believe a game outcome has been recorded incorrectly, contact support within 72 hours of the relevant session.

For sports betting markets, final settlement is based on the official result declared by the relevant governing body (e.g., the Bangladesh Cricket Board for domestic fixtures, the ICC for international matches, FIFA for football). bp999 reserves the right to void a market where the integrity of a sporting event is called into question or where an error in the offered odds is identified prior to settlement.

• All wagers are final once confirmed and cannot be reversed.
• Minimum bet and maximum payout limits are displayed within each game and market.
• In the event of a platform malfunction during a game round, bp999 will endeavour to settle the round based on the last confirmed server state. If a fair outcome cannot be determined, the wager will be voided and the staked amount returned.
• Players may not use any software, algorithm, or device to gain an unfair advantage over other players or the platform.

10Prohibited Conduct

The following activities are strictly prohibited on the bp999 platform and constitute a material breach of this Agreement. bp999 reserves the right to take immediate action — including account suspension, permanent closure, and forfeiture of balances — against any Player found to have engaged in any of the following:

• Multi-accounting: Registering, operating, or using more than one Account on the platform.
• Identity fraud: Registering with false, borrowed, or stolen identity information.
• Underage gambling: Accessing or attempting to access the platform while under the age of 21.
• Money laundering: Using the bp999 platform to launder funds derived from illegal activity.
• Collusion: Coordinating with other players in multiplayer games to gain an unfair advantage.
• Bonus abuse: Systematically exploiting promotional offers in a manner contrary to their intended purpose.
• Automated play: Using bots, scripts, or any automated system to place wagers or interact with the platform.
• Chargebacks: Initiating an unjustified chargeback or payment reversal after funds have been used to place wagers.
• Malicious activity: Attempting to hack, disrupt, or gain unauthorised access to any part of the bp999 platform.

11Responsible Gaming

bp999 is committed to promoting responsible gaming practices and providing its members with the tools necessary to keep their gaming activity within healthy personal boundaries. The platform offers the following responsible gaming features, accessible from within your Account settings after login:

• Deposit Limits: Set daily, weekly, or monthly deposit caps in BDT. Once set, limits can only be reduced immediately; increases take effect after a 24-hour cooling-off period.
• Session Time Reminders: Configure notifications that alert you after a specified period of continuous gameplay.
• Cooling-Off Period: Temporarily suspend your account for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your account and opt out of all future marketing communications. Self-exclusion requests are permanent and cannot be reversed.

If you believe gambling is negatively affecting your finances, mental health, employment, or personal relationships, contact the bp999 support team immediately at [email protected] or via live chat. You can also visit the dedicated Responsible Gaming page for additional guidance and external support resources.

bp999 reserves the right to enforce responsible gaming restrictions on any Account where behaviour consistent with problem gambling is identified, including placing unsolicited deposit limits or initiating a cooling-off period in the interest of Player welfare.

12Intellectual Property

All content on the bp999 platform — including but not limited to the website design, logo, graphics, text, software, game interfaces, and marketing materials — is the property of bp999 or its licensors and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only.

You may not copy, reproduce, distribute, publicly display, modify, create derivative works from, or otherwise exploit any content on the bp999 platform without prior written consent. Reverse engineering any component of the platform is strictly prohibited.

13Limitation of Liability

To the fullest extent permitted by applicable law, bp999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of winnings, loss of data, service interruptions, or third-party payment network failures.

bp999's total aggregate liability to any Player in respect of any single claim or series of related claims shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

bp999 does not warrant that the platform will be available continuously, error-free, or free from technical issues. Scheduled maintenance windows will be communicated in advance wherever possible. The platform is provided on an "as is" and "as available" basis.

14Privacy

The collection, use, storage, and protection of your personal data are governed by the bp999 Privacy Policy, which forms an integral part of this Agreement and is incorporated herein by reference. By registering an Account, you confirm that you have read and understood the Privacy Policy and consent to the processing of your personal data as described therein.

bp999 collects only the personal data necessary to operate the platform, process payments, verify identity, provide customer support, and comply with applicable legal obligations. Your data will never be sold to third parties for marketing purposes.

15Amendments to These Terms

bp999 reserves the right to amend, update, or replace these Terms and Conditions at any time. Material changes will be communicated to registered Players via email or an in-platform notification at least 7 days before the changes take effect. Continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. The most current version of this document will always be accessible at https://bp999.io/terms-conditions and will carry the "Last Updated" date at the top of the document.

16Governing Law & Dispute Resolution

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be interpreted in accordance with applicable law. Both parties agree to attempt to resolve any dispute informally in the first instance by contacting bp999 customer support at [email protected] and allowing a reasonable period for resolution before escalating further.

Any formal dispute that cannot be resolved informally shall be submitted to binding arbitration. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding on both parties and may be enforced in any court of competent jurisdiction.

Nothing in this clause shall prevent bp999 from seeking urgent injunctive or equitable relief from a court of competent jurisdiction where necessary to protect its intellectual property, prevent fraud, or preserve the integrity of the platform.

17Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the bp999 platform, please contact our support team using any of the following channels:

• Email: [email protected]
• WhatsApp: +880 1700 000000
• Live Chat: Available 24/7 via the in-platform chat widget
• Operating Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Service Area: Serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh